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Team Performance - Monthly Statistics 2016-2017

Indicator Target Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Total
Calls Created   267 430 529 520                  
Calls Closed   293 419 511 510                  
Incident Response Time (within SLA) 95% 100% 100% 100% 100%                  
Incident Resolution Time (within SLA) 95% 96% 94% 97% 95%                


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